Return Policy
At PPPGProShop.com, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy that allows you to request a full refund or replacement within 30 days from the purchase date. Please read the following guidelines and instructions for a smooth return process:
Eligibility for Returns:
How to Initiate a Return: To initiate a return, please fill out the below form:
Return Shipping: Customers are responsible for the cost of return shipping, except in cases where the return is due to our error. We recommend using a trackable and insured shipping method to ensure your return is received.
Refund or Replacement: Once we receive and inspect your returned item, we will process
your refund or replacement.
If you requested a refund, it will be processed to the original payment
method within 5 business days after the inspection.
If you requested a replacement, we will ship the replacement item to you within 3 business days.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our
customer support team immediately. We will provide instructions on how to return the item, and we will cover the cost of return shipping for such cases.
Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return, and then place a new order for the desired item
on our website.
Contact Information: If you have any questions or need assistance with the return process, please contact our customer support team at help@PPGproshop.com
Please note that this return policy is subject to change without
notice. It is recommended to review our return policy on our website before making a purchase.
Thank you for choosing PPPGProShop.com. We appreciate your business and are committed to providing you with quality products and exceptional customer service.